NOTE TO SELF ... TRY THESE PHRASES:
I have noticed that ...
It seems that ...
I wish I could ...
I can ...
Even though I can't ____, I can ______
What questions do you have about ______
How would you like to see this resolved?
You did not receive good service, and I apologize for that failure on the part of our organization.
(I found these in a notebook without a citation. They are probably from Communication Briefings: http://communicationbriefings.com/)
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