Sunday, August 28, 2011

Thirst for Knowledge

I've been quiet on this blog during my vacation from library-related activities.  I've been finding myself away from the computer ... and racing around ... mentally as well as physically.

I've been learning ... or trying to to learn.

My last day of work before vacation ... my first customer of the day ... I saw an "older gentleman" (as my professional co-worker would say) on crutches ... gingerly making his way over to me: "Good morning.  How can I help you?"  I gathered that he wanted to make a copy but had no library card.  I explained the procedure for this circumstance: "You'll need a card to get the machine to work.  If you go to the front desk with your ten cents, you can get a Courtesy Card."  The patron replied, "I want you to make the copy."  I read his tone as slightly demanding, and I asserted that the copiers were self-service but that I would show him how to use it once he had a card.  In perfect measure the older gentleman responded, "I'll go to the post offiice then."

...


I didn't know what to say.  I had relayed the information. I was ready to help in the way I could ...
I watched him crutch away and  felt unhappy about the interaction.

...

What would you have done?


I recently bought this at Rogers Farmer's Market!  Smart People DO Thirst for Knowledge!

After this experience, I immediately consulted with a colleague.  I feel my reactions weren't the best human response, but I wonder how to work that into "policy."

I've learning about these topics of communication and emotion in my personal life as well ... Which reminds me, I need to update my Shelfari shelf ...